Refund policy

RETURNS & REFUNDS POLICY

Returns & Refunds Policy

At Grech Motors Parts, we are committed to providing quality products and exceptional customer service. If you are not satisfied with your purchase, please review the following return and refund guidelines.

Return Eligibility

Most new, unused, and uninstalled parts may be returned within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and uninstalled.

  • The item must be returned in its original packaging.

  • All manuals, hardware, accessories, and documentation must be included.

  • The item must be in resalable condition.

  • Proof of purchase is required.

All returned merchandise is subject to inspection prior to approval.


Return Authorization Required

Before returning any merchandise, customers must obtain a Return Merchandise Authorization (RMA).

To request an RMA, contact:

Grech Motors Parts
 6915 Arlington Avenue
 Riverside, CA 92504
 Phone: 855-994-7324

Returns received without prior authorization may be refused.


Non-Returnable Items

The following items are non-returnable unless shipped incorrectly by Grech Motors Parts or determined to be defective upon evaluation:

  • Electrical and electronic components

  • Special-order or custom-order parts

  • Clearance, closeout, or discontinued items

  • Installed or used products

  • Paints, adhesives, chemicals, lubricants, sealants, and fluids

  • Products marked as non-returnable

  • Gift cards


Customer Ordering Responsibility

Customers are responsible for verifying product compatibility and suitability before placing an order.

While Grech Motors Parts may assist in identifying parts, final responsibility for confirming fitment and application rests with the customer.

Returns resulting from customer ordering errors may be subject to approval and applicable restocking fees.


Incorrect, Missing, or Damaged Items

If you receive an incorrect item, a shipment arrives damaged, or an item is missing from your order, please contact Grech Motors Parts within 5 business days of delivery.

Customers may be asked to provide photographs of the product, packaging, shipping label, and shipping damage.

Failure to report shipping discrepancies promptly may affect our ability to process carrier claims.


Restocking Fees

Approved returns may be subject to a restocking fee of up to 15%.

Restocking fees may apply to:

  • Customer ordering errors

  • Special-order products accepted for return

  • Returns received outside standard return procedures

  • Returns that require manufacturer authorization


Refunds

Once a return is received and inspected, customers will be notified whether the return has been approved.

Approved refunds will be issued to the original payment method.

Please allow:

  • 3 to 5 business days for inspection and processing

  • Additional time for your financial institution to post the refund

Original shipping charges are non-refundable unless the return results from an error made by Grech Motors Parts.

Return Shipping

Unless otherwise approved, customers are responsible for return shipping costs.

Return shipping costs may be covered by Grech Motors Parts if:

  • An incorrect item was shipped

  • The item was damaged during transit

  • A warranty claim is approved and requires return shipment

Core Returns

Products sold with a refundable core charge must be returned in accordance with the manufacturer's core requirements.

Core credits are issued following inspection and approval of the returned core.